Tata and Daewoo vehicles are eligible for a free membership to our Roadside Assistance and Recovery Programme, commencing on the date of sale of the vehicle till the warranty expires.
The Roadside Assistance and Recovery is comprised of:
Roadside Assistance, 24 hours a day, 365 days a year
Any on-site breakdown support
Towing of the vehicle in case vehicle cannot be attended to on-site
In the event of a medical emergency, the call centre will dispatch an emergency medical vehicle
Tow service to the nearest repair centre by one of our appointed contractors nationwide in the case of:
Mechanical breakdowns
Electrical breakdown
Collision damage (if the vehicle cannot be driven) (for customer's account)
Towing or breakdown on-site assistance will be provided at a nominal fee, only if the repair is warrantable as per the warranty policy.
Roadside assistance will not be covered outside the borders of Tanzania.
It is important for our customers to keep their vehicle on the road to ensure uptime. Therefore, Tata International Tanzania has embarked on a field support project focused on improving vehicle efficiency and reducing downtime. Our aim is to offer our customers peace of mind and backup. It is also a testament to our dedication and commitment to customer satisfaction.
Support vehicles
We have vehicles equipped with state-of-the-art tools, equipment and skilled product specialists to assist our customers in Tanzania, anywhere from rural to urban areas throughout the country. The vehicles can be identified by their specific OEM branding.
Support network
Our support network ensures that customers receive the quality and service which they have come to expect from Tata International Tanzania. Minimizing the occurrence of issues and solving more complex technical issues promptly to ensure that our customers achieve an optimal running time for their vehicles, is a testament to Tata Tanzania’s commitment to customer service. We will continue to strive for excellence and focus on consistently meeting and delivering better-than-average service.
Support specialists
Our field support specialists will take ownership of the technical issues faced by customers and will assist in delivering technical and non-technical solutions. They are multi-skilled in both Tata and Daewoo heavy commercial vehicles. In our quest for continuous improvement, ongoing training and upskilling remain critical and empower our support staff to handle any issues as they arise. The programme further supports the investment in our staff, ensuring that they are knowledgeable and that their skills are of the highest quality.
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